How to Make a Complaint
Step 1: Contact Us
Email: hello@hdjobs.co.uk
Phone: [Your number]
Post: [Your address]
Please provide:
- Your name and contact details
- Details of your complaint
- What you’d like us to do to resolve it
- Any supporting documentation
Step 2: Acknowledgment
We will acknowledge your complaint within 48 hours and provide a reference number.
Step 3: Investigation
We will:
- Investigate your complaint thoroughly
- Contact you if we need more information
- Provide a written response within 10 working days
Step 4: Resolution
Our response will include:
- Our findings
- Any action we’ll take
- Your right to escalate if you’re not satisfied
If You’re Still Not Satisfied
Internal Escalation
If you’re unhappy with our response, you can request:
- Review by senior management
- Additional investigation
External Escalation
You can contact:
Employment Agency Standards Inspectorate
Department for Business and Trade
Email: eas@businessandtrade.gov.uk
Website: gov.uk/employment-agencies-and-businesses
Information Commissioner’s Office (ICO)
(For data protection complaints)
Tel: 0303 123 1113
Website: ico.org.uk
Your Rights
Making a complaint will NOT affect:
- Our service to you
- Your candidacy for positions
- Your data rights
We treat all complaints seriously and confidentially.
What Happens Next?
After resolution:
- We learn from your feedback
- We improve our processes
- We may contact you to ensure satisfaction
Record Keeping
We keep records of all complaints for:
- Quality improvement
- Regulatory compliance
- Future reference
Your privacy is protected throughout this process.